Subota, 21h. Pas je popio nešto što nije trebao. Vlasnik u panici piše Vam na Instagram. Vi ste kod kuće. Odgovor stiže ujutro — ili nikad. Saturday, 9pm. The dog swallowed something he shouldn't have. The owner panics and messages you on Instagram. You're at home. The reply arrives in the morning — or never.
Za pet shop: kupac hitno treba hranu za mačku s alergijom. Ne zna koji brend da kupi. DM ostaje bez odgovora 4 sata. Kupac ode u prvu drogeriju. For pet shops: a customer urgently needs food for a cat with allergies. Doesn't know which brand to buy. DM goes unanswered for 4 hours. Customer goes to the nearest drugstore.
Vlasnici ljubimaca su emotivni kupci — oni koji prvi odgovore dobiju lojalnost za cijeli život ljubimca. Pet owners are emotional buyers — whoever responds first earns their loyalty for the entire life of their pet.
AI asistent treniran na osnovnim vet smjernicama (pod nadzorom veterinara) i punom katalogu Vaše trgovine. Daje hitne prve informacije, preporučuje proizvode. An AI assistant trained on basic veterinary guidelines (supervised by a vet) and your full store catalogue. Provides urgent first information, recommends products.
I — što je najvažnije — prosljeđuje prave hitne slučajeve direktno na Vaš telefon. And — most importantly — forwards real emergencies directly to your phone.
Protokol trijažeTriage Protocol
Zajedno s veterinarom definiramo što AI smije reći, a što ide na hitan poziv.Together with the vet, we define what AI can say and what escalates to an emergency call.
Katalog proizvodaProduct Catalogue
Za pet shop: AI zna cijeli inventar i preporučuje prema tipu životinje, dobi i potrebi.For pet shops: AI knows the full inventory and recommends by animal type, age, and need.
Emergency eskalacijaEmergency Escalation
Ključne riječi ("pao", "povraća krv", "ne diše") aktiviraju hitan poziv na Vaš broj.Key words ("fell", "vomiting blood", "not breathing") trigger an emergency call to your number.
Follow-up nakon tretmanaPost-Treatment Follow-up
AI provjerava kako je ljubimac nakon pregleda — izgradnja dugoročne relacije.AI checks how the pet is doing after the visit — building a long-term relationship.